With the rate that technology is advancing, organizations do not have the luxury of avoiding change. So businesses of all sizes are constantly looking for ways to become more efficient with their time and money to stay competitive and deliver greater value to their customers. Technology can help accomplish these primary goals, but it has to the be the right technology.
However, the “latest” technology is not always the “right” technology. We believe the right amount of technology needed to help organizations grow is the least amount necessary for a particular organization to reach higher levels of efficiency based on their unique situation. So we transform business systems and processes over time instead of instituting generic quick-fixes.
To ensure we are implementing the “right” technology, we stay vigilant about keeping up to date on the technology ecosystem that is constantly evolving around us. We continuously locate, research, and use the best quality, low-cost tools for ourselves and our partners, which plays a direct role in regularly identifying new ways to reduce expenses and increase revenue.
In every organization, problems happen. Computers crash, passwords are lost, email stops working, etc. Without proper technical support in place, these problems can bring your operations to an abrupt, and potentially damaging, halt.
We provide support for your technology and the systems we recommend. We do this by providing daily support services through email, phone, and other communication tools as well as managed services that are geared to be the first line of defense when you and your staff are interrupted in their day.
These managed services (such as remote desktop, patch management, anti-virus, and malware) are all geared towards automating as many of the necessary background services as possible so that support hours can be used on what matters most: making operations more efficient and reducing interruptions to your staff.
Our support services are customized to identify where operational barriers are (or could be) occurring within each of our partners’ organizations. When we can locate where the bottlenecks are, we can prioritize our consulting service hours by focusing on improving the specific systems causing those problems.
Once better systems are in place, we make sure that the documentation for any technical systems involved is uniform, united, and uncomplicated. Good documentation enables transparency, which promotes accountability, frees “brain-locked” information, and ultimately increases the efficiency of an entire staff. With good documentation comes confidence and trust that your IT assets and procedures are assets and not liabilities.
Education is when we pass along principles and best practices to you and other members of your team. For education to be effective, we know we need to meet people where they are and start from there. We have found that we can reach a mutual level of understanding with people when we take the time to listen to them and to their ideas.
So we focus our educational efforts to help people’s ideas flourish. By introducing our process improvement and system engineering philosophies in small manageable portions, we can teach people about some of these broader technology principles.
Once people within an organization have a grasp of these broader principles, we can immediately begin working together to identify the most problematic issues and most severe pain points affecting their daily tasks and reduce the unnecessary complexity involved with simply doing their job.